Shipping Policy

At EasyPreps, we aim to provide a reliable and transparent shipping experience for every customer.

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

During busy periods, processing may take longer. We will communicate any significant delays affecting your order.

Shipping Origin

EasyPreps works with international fulfilment partners to deliver products directly to customers.

Some products are shipped directly from our suppliers' warehouses in China. Shipping origins may vary depending on the product and supplier.

Shipping Costs

We offer free standard shipping on all orders to destinations supported by our shipping service.

Any applicable shipping charges or restrictions will be displayed at checkout before you complete your purchase.

Estimated Delivery Times

Delivery times depend on the destination, product and shipping service.

• Order processing: 1–3 business days.

• Standard shipping: 4–15 business days after dispatch.

• Total estimated delivery: Approximately 5–18 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to customs clearance, carrier operations, public holidays and other circumstances.

The estimated delivery timeframe applicable to your order will be shown at checkout where supported.

Tracking Your Order

Once your order has been dispatched, we will send you tracking information by email or SMS, depending on your selected notification preferences and tracking availability.

You can follow your shipment using the tracking link provided.

Incorrect Addresses and Order Changes

If you need to change your shipping address or modify your order, please contact us at support@easypreps.com as soon as possible, preferably within four hours of placing your order.

We will do our best to accommodate changes before fulfilment begins, but modifications cannot be guaranteed once an order has been processed.

Lost, Stolen or Damaged Packages

If your package is lost, damaged or has not arrived within the expected delivery timeframe, please contact us at support@easypreps.com.

For damaged items, please provide photographs where possible to help us investigate and resolve the issue.

We will review the circumstances and provide an appropriate remedy in accordance with applicable consumer protection laws.

Customer Support

For questions about shipping, tracking or delivery, contact:

Email: support@easypreps.com

You can submit an enquiry at any time through our Contact Us page.

Contact Us

For further assistance, please visit our Contact Us page or email support@easypreps.com.